A front desk for hotels, lodges and guest houses is coming to MapleCore: see availability at a glance, book individuals and groups, check guests in and out, and keep every charge on one folio.
Availability, rates and charges live in one place, so the desk, the restaurant and the accounts team all see the same guest.
Booking diaries and spreadsheets that disagree
One calendar that shows every room's status at a glance
Restaurant and bar bills chased at check-out
Charges posted to the guest's room as they happen
Group bookings rebuilt room by room
Book a group or a block of rooms in one go
How it works
From enquiry to check-out
1
Set up rooms, rates and meal plans
Add rooms by category and capacity, set nightly rates, and add special rates for corporate clients and agents. Meal plans like bed and breakfast are part of the rate.
Room categories and capacities
Corporate and agent rates
Bed and breakfast, half and full board
Preview
Rates · Deluxe double
RateBoardPer night
StandardBed & breakfast9,500
Corporate · Acme LtdBed & breakfast8,200
Agent · AfriToursHalf board10,400
2
Book individuals, groups or blocks
Search availability for the dates, then book one room, a group with costs worked out for the whole stay, or a block of rooms at once.
Search availability by date and type
Group and bulk bookings
Halls and equipment booked alongside
Preview
New group bookingConfirmed
GroupAfriTours · 12 guests
Dates3–6 Nov · 3 nights
Rooms6 twin rooms
FacilityConference hall, day 2
Estimated totalKSh 214,800
3
Check in, charge, check out
Check guests in individually or as a group. Room, restaurant and facility charges collect on one folio, with deposits and payments recorded as they come.
Individual and group check-in
Restaurant charges to the room
Deposits, pre-bills and refunds
Guest folio · Room 204J. Kamau · 3 nights
Room, 3 nights28,500.00
Dinner, Tuesday3,850.00
Conference hall6,000.00
Deposit paid−15,000.00
Balance dueKSh 23,350.00
4
Know who's arriving, and who didn't
Reports show expected arrivals, confirmed and unconfirmed bookings, cancellations and no-shows, alongside room sales and charges.
Expected arrivals list
No-shows and cancellations
Room sales, taxes and charges
Preview
Arrivals · tomorrow
Otieno ×2 · Room 102Confirmed · 4 nightsConfirmed
Achieng · Room 103Not yet confirmedReserved
Wedding party · 205–210Block of 6 roomsConfirmed
Everything in Reservations
What the Reservations module will include
Visual room calendar
Reserved, confirmed and occupied rooms at a glance.
Room set-up
Rooms, categories, capacities and boarding types.
Rates and meal plans
Nightly rates with bed and breakfast, half or full board.
Corporate and agent rates
Special rates for the clients and agents you choose.
Group and block bookings
Book many rooms at once, with costs worked out.
Booking life-cycle
Reserve, confirm, check in, check out or cancel.
Facilities and halls
Book conference halls and equipment with the stay.
Guest folio
Every charge and payment on one statement.
Restaurant charges
Bills from the restaurant posted to the room.
Guest documents
ID scans and contracts kept with the booking.
Arrivals and no-shows
Daily lists and reports for the front desk.
Taxes and charges
Applied to every folio and posted to the books.
The MapleCore™ platform
Built for how growing businesses really run
Payment integrations
Take payments by phone, card or payment link, matched to the right customer automatically.
Every branch, one view
Stock, users and books per location, with totals at head office.
Access you control
Permissions down to each action, two-step sign-in and a full audit trail.
On the phone too
Mobile apps for selling and managing on the move.
Open to your systems
A signed REST API and ready-made integrations.
Hosted for you
Runs in the cloud, backed up and monitored around the clock.
We're bringing it to MapleCore now. Join the early-access list and we'll show you the preview and let you know when it's ready for your property.
Does it run the restaurant as well?
Reservations is the front desk for rooms and facilities at hotels, lodges and guest houses. Restaurant service is handled by the Restaurant module, and the two work together.
Can we give agents and companies their own rates?
Yes. Set special rates for specific corporate clients or agents, and they apply automatically when you book for them.
Can we book a conference hall with the rooms?
Yes. Halls and equipment can be booked and charged as part of the same stay.
Will restaurant bills reach the guest's folio?
Yes. With the Restaurant module, a bill can be posted straight to a checked-in guest's room.
Be first to run your reservations on MapleCore™
Join the early-access list. We’ll show you the preview and tell you when it opens for your business.
