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Chat bots

Chat bots that do real work, built without code.

Design a conversation on a flow map, try it in a live preview, and publish. Your bot can take loan requests, look up customers and create records in MapleCore, then hand over to a person when it should.

Request a demo See how it works
  • Visual designer
  • Real actions in MapleCore
  • Human handover

What changes

Answers at midnight, records by morning

Your bot handles routine requests around the clock and creates proper records, so your team starts the day with work ready to act on.

A friendly robot beside a phone chat, connected by traces to workflow steps, with chat bubbles floating and a customer chatting

  • The same questions answered by hand all day

    A bot answers routine questions, any time

  • Requests taken in chat, then typed into the system

    The bot creates loan requests, leads and cases itself

  • Customers stuck with a bot that can't help

    A smooth handover to a person when needed

How it works

From idea to live bot

  1. 1

    Connect your bot

    Create a bot on your messaging app, paste its token into MapleCore, and the connection is set up for you.

    • Paste the token, done
    • One or several bots
    • Your bot's name and picture
  2. 2

    Design the conversation

    Lay out the conversation on a flow map, preview it on a phone as you build, and test it in the simulator before you publish. Drafts never reach customers.

    • Flow map and live phone preview
    • "Try it" simulator
    • Draft and publish versions
  3. 3

    Let it act

    Steps in the conversation can do real work in MapleCore: request a loan, link the chat to an existing customer, or create sales and CRM records.

    • Loan requests and balance checks
    • Link chats to customers
    • Create leads, orders and cases
  4. 4

    Step in when needed

    Conversations appear in a chat inbox. Your team can take over any chat, and send broadcasts to everyone who has talked to the bot.

    • Shared chat inbox
    • Hand over to a person
    • Broadcasts to bot followers

Everything in Bots

Everything for bots that help

  • Easy connection

    Paste your bot token and MapleCore does the rest.

  • Flow map designer

    See the whole conversation at once.

  • Live phone preview

    Watch the conversation as you build it.

  • Simulator

    Try every path before customers do.

  • Draft and publish

    Change safely, publish when ready.

  • Loan requests

    Customers apply in chat; requests go for approval.

  • Customer linking

    Match chats to existing customers.

  • Sales and CRM actions

    Create leads, orders and cases from chat.

  • Chat inbox

    Every conversation in one shared place.

  • Human handover

    Your team takes over when it should.

  • Broadcasts

    Message everyone who has used the bot.

  • Data capture

    Collect form answers in conversation.

Connected by design

Bots works with the rest of MapleCore™

Same login, same customers, same books. Nothing to export, nothing to re-key.

The MapleCore™ platform

Built for how growing businesses really run

  • Payment integrations

    Take payments by phone, card or payment link, matched to the right customer automatically.

  • Every branch, one view

    Stock, users and books per location, with totals at head office.

  • Access you control

    Permissions down to each action, two-step sign-in and a full audit trail.

  • On the phone too

    Mobile apps for selling and managing on the move.

  • Open to your systems

    A signed REST API and ready-made integrations.

  • Hosted for you

    Runs in the cloud, backed up and monitored around the clock.

Questions

What teams ask us

Something else on your mind? Ask us directly.

Which messaging app do the bots run on?

Bots currently run on Telegram. Tell us which channels matter to your customers and we'll talk through the options.

Do we need a developer?

No. Conversations are designed on a flow map with a live preview, and actions are chosen from a list.

Can the bot create records in MapleCore?

Yes. It can request loans, link customers and create sales and CRM records as part of a conversation.

What if the bot can't help?

The chat can be handed over to a person on your team, who picks it up in the chat inbox.

Can we test changes before customers see them?

Yes. Work on a draft, test it in the simulator, and publish when it's ready.

See Bots working on your own numbers

Tell us a little about your business. We’ll be in touch to understand what you need, then walk you through it with examples from your sector.

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